Appleby House

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Epsom care home invites community to celebrate outstanding results

A carehome in Epsom has just received an ‘Outstanding’ rating from the Care QualityInspection – and is inviting the community in to celebrate.



From 2pm-5pmon Friday 31st May, Care UK’s Appleby House, on Longmead Road, willopen its doors to local people to celebrate the achievement.

TheCQC awarded Appleby House ‘outstanding’ in its level of care in four out of five categories, whichincluded effectiveness, caring, well-led and responsiveness – significantly makingit the first care home in Surrey to receive the honour of four outstandingcategories.

On theday, the Mayor of Epsom and Ewell, Councillor John Beckett, will be there tocelebrate with the home and community. A commemorative plaque will be unveiledby the team at Appleby House and visitors will be treated to a Mexican-themedparty, with live music from a Mexican Mariachi Band. The home will also offer refreshmentsand Mexican food.

The report noted that the love and warmth towardsresidents was felt the minute the home is entered. One relative said,"This is the best care home you'll ever find. They love him. They givepeople hugs all the time which is lovely." Likewise, another relativecommented, "This place really is something special, it's one in amillion".

Shona Bradbury, home manager at ApplebyHouse, said: “Here at Appleby House we see beyond a resident’s dementia orfrailty, to their personality and spirit. We don’t see obstacles, we seeopportunities. Every aspect of life here is tailored to the residents and howthey want to be cared for; after all, Appleby House is their home, and we’reonly visitors.

“I’m so pleased our continuedefforts have been recognised by the CQC’s inspectors. Everyone here is sopassionate about improving the quality of residents’ lives, and they workincredibly hard to make a positive difference.

“To be rated ‘outstanding’ showsjust how committed the team is, and I’m extremely proud of each and every oneof them, especially for achieving a first for Surrey. I would like to say thankyou for their hard work and dedication, which I know is also greatlyappreciated by residents and their families. We hope the local community willjoin us for what’s set to be a fun afternoon of celebrations.”

Appleby House has been designedto provide residential, nursing and specialist dementia care, as well asrespite, and end of life care.

To find out more about ApplebyHouse care home, please call 0333 4343 002 or email home manager Shona Bradburyon shona.bradbury@careuk.com

For more general informationabout Appleby House, please visit careuk.com/appleby-house

Epsom care home is first in Surrey to receive top rating

Anational care watchdog has awarded a care home in Epsom ‘outstanding’, withrelatives and residents praising its exceptionally attentive and friendly teammembers.

TheCare Quality Commission’s (CQC) report awarded Care UK’s Appleby House, onLongmead Road, ‘outstanding’ in its level of care infour out of five categories, which included effectiveness, caring, andresponsiveness – making it the first care home in Surrey to receive the honourof four outstanding categories.

The report noted that thelove and warmth towards residents was felt the minute the home is entered. Onerelative said, "This is the best care home you'll ever find. They lovehim. They give people hugs all the time which is lovely." Likewise,another relative commented, "This place really is something special, it'sone in a million".

AtAppleby House, going above and beyond is embedded into the ethos of all teammembers at the home. Team members wear ‘Butterfly Model’ embellishments, theseare items such as Minnie Mouse ears and colourful things in their hair. The‘Butterfly Model’ is about creating a vibrant environment, and means wearingitems which help to engage and spark conversation with residents living withdementia.

Residents and their family members told the CQC inspectors thatthey felt well looked after at Appleby House. One relative commented, "Ican now relax…. She is really looked after here…she is safe." While theteam members also noted how important safety in the home is, saying "Youget to know the residents so you can anticipate their care needs. It's likebeing with your family member and keeping them safe."

Thehome was found to have been adapted to fit the resident’s needs, for examplethe cinema room, which was not being used as much, has been adapted into an artstudio. This now the hub of the home and regularly has people from the localcommunity visiting.

Thechefs were also commended for innovating soft diets in a way that lookedattractive and appetising, with one family member saying; "They make suchan effort; when mum came in from hospital, she needed a soft diet and theypiped all her food into the shape of the item."

ApplebyHouse is well-known within the community and regularly opens its doors tofriends and neighbours, last summer the home put on an open-air concert in thegarden. One relative told us, "It was brilliant. The carers were dancingwith residents…. It was the best Sunday afternoon I have ever had."

Thehome also works with a local primary school, and hosts weeklyinter-generational projects between residents and pupils. Through thisrelationship residents and pupils have joined together for art projects,singing, gardening and charity fundraising. Relatives said that the benefit ofresidents spending time with the children had been incredible. One resident hadmoved to Appleby House with limited verbal communication and had come to lifeafter working with the children and even setting them homework.

Teammembers were applauded for their exceptional response to people's emotionalneeds. Team members in all roles were highly motivated and provided support ina kind and compassionate way that exceeded expectations. One relative told theinspectors, "There's not one team member here that I don't think truly caresor sees this as just as job."

Everyone who was spoken toapplauded the leadership of the service. One person said, "The manager isvery innovative. She has got a very active presence and she is veryvisible." Since the last inspection, the home manager had been externallyrecognised as 'Registered Manager of the Year' by the Surrey Care AssociationExcellence Awards. Team members echoed this view, one team member said, “Theregistered manager is wonderful. She is devoted to care and to this service.”

Shona Bradbury, homemanager at Appleby House, said: “We are over the moon to have been given our Outstandingresult. Everyone has put in a lot of hard work to ensure we offer ahome-from-home to all the residents and their families, and the whole team arereally proud of their achievements. It’s a wonderful achievement to be the onlycare home in Surrey to have received recognition of this standard.

“Everything we do is for the residents and my only aim is to maketheir home a wonderful place to live, and for the team to enjoy working here.We can’t wait to properly celebrate the result with all the residents and theirfriends and family.”

To assess service standards at Appleby House, the CQC’s inspectorspoke with team members, residents, and their visiting relatives on the day ofthe inspection. They also reviewed the records and procedures already in placeat the care home.

Appleby House has been designedto provide residential, nursing and specialist dementia care, as well asrespite, and end of life care.

To find out more aboutAppleby House care home, please call please call 0333 4343 002 or email homemanager Shona Bradbury on shona.bradbury@careuk.com

For more generalinformation about Appleby House, please visit careuk.com/appleby-house

Celebrations as VIP guest launches art studio at Epsom care home

A carehome in Surrey welcomed VIP guests and the local community for a special event launchingtheir art studio.

The CareUK team at Appleby House opened the doors to the care home on Longmead Road andwelcome the visitors and the local community to take a look around their new artstudio, which contains a host of materials for residents to use.

To mark the launch ofthe art studio, the home was joined by the Mayor of Epsom and Ewell, CouncillorNeil Dallen, Care UK Chief Executive, Mike Parish, and students from Epsom PrimarySchool. Visitors and residents alike enjoyed getting creative at anintergenerational art session, which was hosted by art therapy session group,Creative Minds.

Duringthe event, visitors and residents were able to explore the art studio andadmire the artwork displayed.

ApplebyHouse is thought to be the first care home with its own artist-in-residence,Kim Whelton from Creative Minds, who helps inspire creativity within the homeand uses art therapy to engage the residents living with dementia.

ShonaBradbury, home manager at Appleby House, said: “The residents and team atAppleby House are incredibly proud of our art studio, and we were thrilled tobe joined by the local community at our launch event. We are passionate about theimportance of encouraging people living with dementia to create art, andexpress their emotions through a creative outlet.

“We would like to say a big thank you to the Councillor Neil Dallen, Mike Parish, and thestudents from Epsom Primary School for joining us at the launch of our new art studio. We wouldalso like to thank Creative Minds and the local community for making the event sucha success.”

Appleby House has been designed to provide residential, nursing andspecialist dementia care, as well as respite, and end of life care.

To find out more about Appleby House care home, please call please call0333 4343 002 or email home manager Shona Bradbury on shona.bradbury@careuk.com.

Formore general information about Appleby House, please visit careuk.com/appleby-house.

Epsom care home celebrates national award win

A care home in Epsomis celebrating after it was recognised at a national awards ceremony.

The Residential Care Services (RCS) Stars awardsrecognise individual and team excellence at more than 100 care homes nationwideacross Care UK’s RCS division.

Shona Bradbury, home manager at Appleby House on LongmeadRoad, beat off stiff competition to win the Outstanding Leadership award, oneof 22 awards handed out during the ceremony.

Shona picked up the prize due her passion fordementia care. She encourages her team to think outside the box and they havepraised her boundless energy, creativity and good sense of humour. She has createdan inclusive environment where both residents and colleagues thrive.

Shona has transformed the approach to care forresidents living with dementia at Appleby House, with art therapy sessions,intergenerational partnerships with local community groups, gardening projectsand regular live music performances. Her hard work is consistently commended,with Shona recently being announced as Registered Manager of the Year in theSurrey Care Awards, and shortlisted for Dementia Care Manager of the year inthe National Care Awards.

Shona Bradbury said: “TheRCS awards ceremony was a truly inspirational evening – it was brilliant tohear about the compassion and dedication of team members, as well as thepositive impact this has had on residents, enabling them to lead fulfillinglives.

“I really believe there is no limitto what residents or colleagues can achieve, and I encourage everyone atAppleby House to feel the same. I’m overjoyed to have received this award, and amtruly humbled that my colleagues and team see me as an outstanding leader.”

Appleby House has been designed to deliver the very best standards of careto enable residents to live active and fulfilled lives. The home providesresidential dementia care, as well as short term respite care.

To find out more about Appleby House care home, please call please call01372 887 892, or email home manager, Shona Bradbury, at shona.bradbury@careuk.com

For more general information about Appleby House, please visit careuk.com/appleby-house

Triple win for local homes at Surrey Care Awards

Three proved to be the magic number for local CareUK teams recognised at the Surrey Care Awards.

The Care UK homes, Appleby House in Epsom,Kingsleigh in Woking and Broadwater Lodge in Godalming are all celebratingafter each winning an award at the prestigious event.

The Surrey Care Awards reward excellence andinnovation in the care home sector across the county. The three Care UK homeswere nominated for Most Innovative Activity Programme, Excellence in DeliveringDementia Care, and Registered Manager of the Year.

Kingsleigh care home, on Kingfield Road, came firstfor Most Innovative Activity Programme. Thanks to the team’s focus onmeaningful lifestyles, the home embarked on some major changes to reflect theresidents’ interests and hobbies – including the creation of a pub, TheSquashed Inn, and a coffee shop, where the colour scheme and name were chosenby residents.

Shona Bradbury, home manager at Appleby House, wasannounced as Registered Manager of the Year due to her boundless energy,creativity and good humour.

Described as a ‘shining light for the highestquality and most innovative dementia care’ – Shona has forged strongrelationships with local charities and organisations, including the NationalActivity Providers Association, The Purple Angel dementia awareness campaignand Creative Minds. These relationships all enhance her knowledge and that ofher team, as well as ensuring the very highest quality activities forresidents.

Broadwater Lodge in Godalming scooped the award forExcellence in Delivering Dementia Care.

Home manager Angela Bookham has a clear vision ofthe care setting she wants to create – and leads by example to make thishappen. The team at the care home understand that great dementia care is allabout seeing the person behind the dementia, and Angela ensures the focus is onwhat residents can do, rather than what they cannot. After creating a vintagepub, kitchen and aviary, Angela’s team took resident’s interests even furtherlast month by creating a small farm at the home, complete with pigs, goats andchickens.

Karen Seabrook, regional director for Care UK, said:“Across all of our Care UK homes in Surrey we strive to create a sense ofbelonging, as well as building strong links and support systems with our communityneighbours. Our care homes are first and foremost the residents’ home, and we wantto ensure all residents lead interesting, fulfilling lives.

“We’re over the moon that our efforts have beenrecognised and we’ve received three fantastic awards! I know the teams at allthree homes work incredibly hard to provide residents with compassionate,person-centred care, and I’m delighted that this has been recognised in theSurrey Care Awards.”

Formore information about Broadwater Lodge, please call home manager AngelaBookham on 01483 331 220, or email angela.bookham@careuk.com.For general information please visit careuk.com/broadwater-lodge.

For more information onKingsleigh, please call home manager Kelly Kelleher on 0333 4343 048, or email kelly.kelleher@careuk.com. For moregeneral information about Kingsleigh, please visit careuk.com/kingsleigh.

For more information on Appleby House, please call home manager Shona Bradbury on01372 887 892 or email shona.bradbury@careuk.com.For more general information, please visit: careuk.com/appleby-house.

Three local care homes shortlisted in Surrey Care Awards

Teams at three Surrey care homes are celebratingafter being shortlisted in the Surrey Care Awards.

The three Care UK homes, Appleby House in Epsom,Kingsleigh in Woking and Broadwater Lodge in Godalming have made it to thefinals of the prestigious awards and are now in with a chance of winning fouraccolades.

The Surrey Care Awards recognise and rewardexcellence and innovation in the care home sector across the county.

Both Appleby House and Kingsleigh have beennominated for the Most Innovative Activity Programme. Shona Bradbury, homemanager at Appleby House, has also been shortlisted for the Registered Managerof the Year. Broadwater Lodge in Godalming is hoping to scoop the award forExcellence in Delivering Dementia Care.

Kingsleigh care home on Kingfield Road has been shortlistedin the innovative activity category thanks to the team’s focus on meaningfullifestyles, and helping each resident to make the most of each day in whatever wayis special to them. Embracing this ethos has led to some major changes at thecare home to reflect the residents’ interests and hobbies – including the creationof a pub, The Squashed Inn, and a coffee shop, where the colour scheme and namewere chosen by residents.

The team at Appleby House on Longmead Road arehoping to take home not one, but two awards as home manager Shona has been shortlistedfor Registered Manager of the Year due to her boundless energy, creativity andgood humour.

Described as a ‘shining light for the highestquality and most innovative dementia care’ – Shona also networks widely, andhas forged strong relationships with local charities and organisations, includingthe National Activity Providers Association, The Purple Angel dementia awarenesscampaign and Creative Minds. These relationships all enhance her knowledge andthat of her team, as well as ensuring the very highest level of interestingactivities for residents.

Also shortlisted for Most Innovative ActivityProgramme, activity based care is at the heart of this Appleby House’s ethos –with art becoming a key focus for activities in the home. Intergenerationalrelationships have been built between residents and local pupils throughsculpture sessions with a professional artist.

Broadwater Lodge on Summer Road has been shortlistedfor Excellence in Delivering Dementia Care, where home manager Angie Bookhamhas a clear vision of the care setting she wants to create – and leads byexample to make this happen. The team at the care home understand that greatdementia care is all about seeing the person behind the dementia – Angieensures the focus is on what residents can do, rather than what they can not. Aftercreating a vintage pub, kitchen and aviary, Angie’s team took resident’sinterests even further last month by creating a small farm at the home completewith pigs, goats and chickens.

Karen Seabrook, regional director for Care UK, said:“Across all of our Care UK homes in Surrey we strive to create a sense ofbelonging within the homes, as well as building strong links and supportsystems with our community neighbours. Our care homes are first and foremostthe residents’ home, and we want to ensure all residents lead interestingfulfilling lives.

“I know the teams at all three homes nominated work incrediblyhard to provide residents with compassionate, person-centred care, and I’mdelighted that our efforts have been recognised in the Surrey Care Awards. Weare all looking forward to the awards ceremony and the winners being announced– I’ve got my fingers crossed for the homes!”

Winners will be announced at theawards ceremony on Friday 9th November.

Formore information about Broadwater Lodge, please call home manager AngelaBookham on 01483 331 220, or email angela.bookham@careuk.com.For general information please visit careuk.com/broadwater-lodge.

For more information onKingsleigh, please call home manager Kelly Kelleher, on 0333 4343 048, or emailkelly.kelleher@careuk.com. For moregeneral information about Kingsleigh, please visit www.careuk.com/kingsleigh.

To findout more about Appleby House care home, please contact home manager, ShonaBradbury, on 01372 887 892 or email shona.bradbury@careuk.com.For more general information, please visit: careuk.com/appleby-house.

Epsom care home celebrates national award nomination

A team member at a care home in Epsomis celebrating after being nominated as dementia care manager of the year in theNational Care Awards.

Shona Bradbury, home manager at Care UK’s ApplebyHouse on Longmead Road has been shortlisted alongside four other finalists inthe national competition.

Now in its twentieth year, the National Care Awardsis the longest established annual awards and is organised by social care’s leadingpublication, Caring Times.

During her 30-year-career, Shona has progressed fromcare assistant to home manager, influencing the culture, atmosphere and qualityof service that she and her team provides. Team members at Appleby House havepraised Shona’s boundless energy, creativity and good sense of humour, whichhelps to create an inclusive environment where residents and colleagues thrive.

Shona has transformed the approach to care ofresidents living with dementia at Appleby House, with art therapy sessions,intergenerational partnerships with local community groups, gardening projectsand regular live music performances.

To ensure residents living with dementia leadfulfilled lives, Shona has collaborated with local dementia awareness group,Purple Angels, and art session group, Creative Minds, to provide residents withinnovative artistic and musical activities with therapeutic benefits. Creativeart therapy, such as painting, dancing, or crafts, can be incredibly beneficialfor those struggling with memory loss, as well as helping to improve motorskills, relieve symptoms of stress and anxiety, and increase self-esteem andconfidence.

A relative of a resident living with dementia whoactively participates in the home’s creative therapy sessions commented: “Wecan’t thank the Care UK team enough for providing activities that truly benefitthe wellbeing and happiness of our Mum.”

Team members recognised her creative and innovativethinking style when solving problems. For example, when thinking of ways toreduce falls in the home, Shona identified that people often have troubleknowing which walking aid is theirs and often forgot to use it all together. Shonacreated the concept of the ‘A-star frame’ whereby residents’ zimmers werepersonalised so they always knew which was theirs and could easily recogniseit.

Speaking about Shona’s approach to care, activitiescoordinator Jacqueline Dye, said: “Shona has so much energy and charisma, youcan feel it throughout the home – especially her laugh which seems to echo intoevery corner of the home, and the residents love her for it!

“She is a very optimistic and ambitious person,always looking for new ideas and ways to enhance the residents’ lives. Herpositive nature never fails to lift you and she really inspires the team to gothe extra mile.”

When asked about the award Shona said: “I amabsolutely delighted to have been shortlisted for this award, and I can’t thankmy team enough for the constant support they give to me and the residents hereat Appleby House.

“I thoroughly enjoy my job and find it veryrewarding, so to be recognised for my efforts is a fantastic feeling – butcertainly not something I expected. I look forward to the ceremony and will keepmy fingers crossed I can bring home a win for Appleby House!”

ApplebyHouse has been designed to deliver the very best standards of care and toenable residents to live active and fulfilled lives. The home providesresidential and specialist dementia care, as well as short term respite.

To findout more about Appleby House, please contact home manager, Shona Bradbury, on 01372887 892 or email shona.bradbury@careuk.com.

Formore general information, please visit: careuk.com/appleby-house.

Epsom care home uses creative therapy to change lives of residents

A care home in Epsom has joined forces with localdementia awareness groups to transform the lives of residents living withdementia.

Care UK’s Appleby House, on LongmeadRoad, has collaborated with local dementia awareness group, Purple Angels, andart session group, Creative Minds, to provide residents with innovativeartistic and musical activities with therapeutic benefits.

Residents Judy Grevitt and Barbara Grain live withAlzheimer’s disease, which can make recalling recent events or learning newinformation difficult. Creative art therapy, such as painting, dancing, orcrafts, can be incredibly beneficial for those struggling with memory loss, aswell as helping to improve motor skills, relieve symptoms of stress andanxiety, and increase self-esteem and confidence.

Appleby House’s artist-in-residence, Kim Whelton fromCreative Minds, noticed how enthusiastic Judy was when participating in thehome’s regular art classes. The tactile nature of the art materials, such asmod-roc and oil paint, can encourage those living with Alzheimer’s to engagewith the people around them. Recently, Judy has helped create the ‘Tree ofLife’, which is in the main corridor for everyone to enjoy and has become herfavourite place to sit every day. She is now working on an under-the-sea artinstallation, featuring ‘Sam’ the turtle.

Close friendsof Judy commented that they have never seen her as happy as she has been sincethe art sessions began, and that the Care UK team have made a huge differenceto her wellbeing.

Barbara had been a lifelong lover of music. After discoveringshe was living with Alzheimer’s, Barbara became extremely anxious and oftenfrightened. The team worked together with Purple Angels to create mp3 playerswith bespoke playlists featuring residents’ favourite songs.

Trialshave found that while listening to music, people are able to recall where theyheard that particular song and even what they were doing at the time.

Barbara found a new lease of life when she was gifted hermp3 player, and is often found tapping her feet to ABBA and singing along toNeil Diamond.

Cathy Scrine, daughter of Barbara, commented: “We aredelighted to see our Mum enjoying life at Appleby House. Her diagnosis took atoll on her wellbeing and we’re over the moon to see her back to her happyself. Mum loves listening to her mp3 player – it almost instantly changes heranxious mood into one of contentment and ease. We can’t thank the Care UK teamenough for providing activities that truly benefit the wellbeing and happinessof our Mum.”

Homemanager at Appleby House, Shona Bradbury, said: “Participating in creative activities can havesignificant benefits for those living with dementia. It’s incredible to see thepositive impact music and art can have on someone’s mental health. Judy is soproud of her artwork, and Barbara is always singing her favourite songs. Creatinga piece of art, or listening to music, can tap into powerful emotions, empowerthose living with dementia and encourage engagement with those around them.

“Activity based care is central to Appleby House’sethos, and it’s fantastic to be able to collaborate with likeminded communitygroups, such as Creative Minds and Purple Angels, to create stimulating andengaging activities for residents to enjoy. The art projects and personalisedmp3 players have been a huge success – we’re thrilled to be able to see theresidents’ creative juices flowing and the positive effects it is having oneveryone.”

Appleby House has been designed to deliver the very beststandards of care and to enable residents to live active and fulfilled lives.The home provides residential and specialistdementia care, as well as short term respite.

To find out more about Appleby House care home, pleasecontact home manager, Shona Bradbury, on 01372 887 892 or email shona.bradbury@careuk.com.

For more general information, please visit: careuk.com/appleby-house.