Anational care watchdog has awarded a care home in Epsom ‘outstanding’, withrelatives and residents praising its exceptionally attentive and friendly teammembers.
TheCare Quality Commission’s (CQC) report awarded Care UK’s Appleby House, onLongmead Road, ‘outstanding’ in its level of care infour out of five categories, which included effectiveness, caring, andresponsiveness – making it the first care home in Surrey to receive the honourof four outstanding categories.
The report noted that thelove and warmth towards residents was felt the minute the home is entered. Onerelative said, "This is the best care home you'll ever find. They lovehim. They give people hugs all the time which is lovely." Likewise,another relative commented, "This place really is something special, it'sone in a million".
AtAppleby House, going above and beyond is embedded into the ethos of all teammembers at the home. Team members wear ‘Butterfly Model’ embellishments, theseare items such as Minnie Mouse ears and colourful things in their hair. The‘Butterfly Model’ is about creating a vibrant environment, and means wearingitems which help to engage and spark conversation with residents living withdementia.
Residents and their family members told the CQC inspectors thatthey felt well looked after at Appleby House. One relative commented, "Ican now relax…. She is really looked after here…she is safe." While theteam members also noted how important safety in the home is, saying "Youget to know the residents so you can anticipate their care needs. It's likebeing with your family member and keeping them safe."
Thehome was found to have been adapted to fit the resident’s needs, for examplethe cinema room, which was not being used as much, has been adapted into an artstudio. This now the hub of the home and regularly has people from the localcommunity visiting.
Thechefs were also commended for innovating soft diets in a way that lookedattractive and appetising, with one family member saying; "They make suchan effort; when mum came in from hospital, she needed a soft diet and theypiped all her food into the shape of the item."
ApplebyHouse is well-known within the community and regularly opens its doors tofriends and neighbours, last summer the home put on an open-air concert in thegarden. One relative told us, "It was brilliant. The carers were dancingwith residents…. It was the best Sunday afternoon I have ever had."
Thehome also works with a local primary school, and hosts weeklyinter-generational projects between residents and pupils. Through thisrelationship residents and pupils have joined together for art projects,singing, gardening and charity fundraising. Relatives said that the benefit ofresidents spending time with the children had been incredible. One resident hadmoved to Appleby House with limited verbal communication and had come to lifeafter working with the children and even setting them homework.
Teammembers were applauded for their exceptional response to people's emotionalneeds. Team members in all roles were highly motivated and provided support ina kind and compassionate way that exceeded expectations. One relative told theinspectors, "There's not one team member here that I don't think truly caresor sees this as just as job."
Everyone who was spoken toapplauded the leadership of the service. One person said, "The manager isvery innovative. She has got a very active presence and she is veryvisible." Since the last inspection, the home manager had been externallyrecognised as 'Registered Manager of the Year' by the Surrey Care AssociationExcellence Awards. Team members echoed this view, one team member said, “Theregistered manager is wonderful. She is devoted to care and to this service.”
Shona Bradbury, homemanager at Appleby House, said: “We are over the moon to have been given our Outstandingresult. Everyone has put in a lot of hard work to ensure we offer ahome-from-home to all the residents and their families, and the whole team arereally proud of their achievements. It’s a wonderful achievement to be the onlycare home in Surrey to have received recognition of this standard.
“Everything we do is for the residents and my only aim is to maketheir home a wonderful place to live, and for the team to enjoy working here.We can’t wait to properly celebrate the result with all the residents and theirfriends and family.”
To assess service standards at Appleby House, the CQC’s inspectorspoke with team members, residents, and their visiting relatives on the day ofthe inspection. They also reviewed the records and procedures already in placeat the care home.
Appleby House has been designedto provide residential, nursing and specialist dementia care, as well asrespite, and end of life care.
To find out more aboutAppleby House care home, please call please call 0333 4343 002 or email homemanager Shona Bradbury on firstname.lastname@example.org
For more generalinformation about Appleby House, please visit careuk.com/appleby-house